Almond-shapes

I spent three days with malaria experts from Africa and one team from Nepal, our own MSH advisors who brought along their government counterparts.  It was truly a united nations. United about the goal of eradicating malaria and about 20 different nations represented. In addition there were a few representatives from our competitors who, in this case, are also our collaborators. They will be taking the baton when our project that has provided the funding so far, ends in September. This is to make sure the transition doesn’t hurt the women and children who need to be treated or protected from malaria. It is an act of synergy and collaboration that is not all that frequent (outside partnering on a bid) in an otherwise very competitive field.

For three days we did not talk about malaria, or very little, but rather focused on the human harmony or disharmony that helps or hinders the work that needs to be done. This is of course entirely in line with the original founding philosophy of MSH, which was all about the unnecessary suffering and death as a result of poor management and leadership (and governance which was added later).

Our doctor experts, and their counterparts, are both causing and suffering the consequences of not understanding human dynamics. They know the theory and focus all of their attention on what others are doing wrong. It is a familiar refrain: the politicians, the senior leaders, the donors, the villagers, the healthcare providers…one or the other or all are doing things entirely wrong and so they need to be put on the right track. There is a lot of preaching and wagging fingers and doing it harder and louder when the hoped for result stay out.

For three days, in this coaching and communication workshop, I exposed them to everything I have learned over the past 7 months about the neuroscience of getting people to work better together, share, expand, appreciate, create a climate of trust, develop, celebrate and include. The term is to ‘up regulate’ those and down regulate the criticizing, the excluding, the judging, the withholding, limiting and dictating.

Although most of the people are doctors, they know little about the brain (little of the little we know about the brain), and so for a change I was the expert. Since the workshop was in English and French, with simultaneous translation, I switched between French and English in order to give one group and then other a break from the very uncomfortable headsets. On the third day I noticed some confused expressions on the faces of the French speakers. We had talked a lot about the limbic system and the amygdala. As I discovered, the word amygdala comes from the Greek word for almond, as the amygdala are almond shaped. But there is another part of the body that is also almond shaped, the tonsils which, in Dutch, German and French uses the same Greek derivative: amandelen, Mandeln and yes, indeed, amygdales.  And so, all the time I had been talking about the amygdala, they were wondering about tonsils. In my coaching course I have learned that ‘words means worlds.’ So very true. I was glad we had cleared that confusion up before everyone went home.

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